Feel-good holidays

Can I enter South Tyrol without further ado?
Italy's borders have been reopened to citizens from the European Union and the Schengen area since 3 June. However, people who previously resided in or transited through Croatia, Greece, Malta, Spain, and parts of France must provide a negative PCR test not older than 72 hours or undergo an on-the-spot test upon entry. Within 48 hours, they must report to the local prevention department of the competent sanitary establishment – either by e-mail (coronavirus@remove-this.sabes.it) or by telephone at 0471 435 700 between 8 a.m. and 8 p.m. An obligation to quarantine applies to travellers who have been in Romania within the 14 days before arrival.

Is it possible to enter the country by public transport?
Regional and long-distance trains as well as long-distance buses run without restrictions according to the timetable.

Can I travel through Austria despite a travel warning from the German Foreign Office?
The travel warning does not apply to transit. Entry via Austria – by car, train, or bus – is therefore possible without restriction.

Do special safety regulations apply in Italy for journeys by private car?
There are no specific regulations if all the occupants live in the same household. If this is not the case, a minimum distance of one metre applies to passengers in private cars. If this cannot be maintained, all occupants must wear mouth and nose protection.

Can I postpone or cancel my holiday if new entry restrictions are introduced in South Tyrol or in my country of origin?
Rebooking and cancelling your trip are both possible in this case. Please contact the booked hotel directly to find out the exact conditions. You can also convert your deposit into a voucher.

Can I cancel the trip if a close family member falls ill with COVID-19 and I cannot/do not want to travel?
Although the Belvita Leading Wellnesshotels Südtirol have relaxed their cancellation policy until further notice, we still recommend that you take out travel cancellation insurance, which covers the costs in the event of an illness of a relative in the first or second degree.

What measures are taken if a COVID-19 infection occurs in a hotel?
Different security protocols of the competent authorities apply, depending on the specific case.

What happens if I fall ill with COVID-19 while on holiday?
If flu-like symptoms and/or fever occur, please contact the reception immediately by telephone and stay in your room for the time being to protect other guests. Our staff will contact the dedicated hotline to clarify the further procedure and to prepare all further necessary steps. There is no need to worry, all our staff are excellently trained and know what to do in such a case. We assure you that we will be at your side to help you.

I would like to postpone my planned holiday. Is that possible? Do rates vary seasonally?
Of course, postponing a holiday is possible depending on availability. Please contact the hotel of your choice directly. Together we will find the best solution for you and at the same time we can clarify all questions regarding rates.

Is it compulsory to wear mouth and nose protection in the hotel? If so, in which areas?
In South Tyrol, wearing mouth and nose protection is compulsory in all public areas if the minimum distance of one metre to other people cannot be maintained. It goes without saying that the employees of the Belvita Leading Wellnesshotels Südtirol always wear the masks or visors prescribed by law.

What measures have been taken in the hotel to maintain the safety distances?
The furniture in the public areas of the hotels has been arranged so that the safety distances prescribed by law can always be maintained. Despite the distance, we are at your side with our usual cordiality for an all-round feeling of well-being.

Have special hygiene measures been introduced to prevent the virus from spreading in the hotel?
Hygiene and cleanliness have always been important principles of the Belvita Leading Wellnesshotels Südtirol. In collaboration with leading experts, we have revised our hygiene measures and drawn up detailed cleaning plans to guarantee you maximum safety on holiday. Our cleaning staff is continuously trained and compliance with the guidelines is regularly checked. 

Where can I get help if I experience symptoms on holiday?
All Belvita member hotels work closely together with a doctor of confidence or the corresponding medical authorities, so that we can provide immediate medical care.

What does the medical care for COVID-19 patients encompass in South Tyrol?
All family doctors are trained in dealing with suspected cases. After the medical authorities have been informed, a nasopharyngeal swab is ordered, which is repeated after 24 hours for confirmation. Pre-trials and isolated areas for COVID-19 patients are available in all hospitals in South Tyrol. Intensive care patients are cared for in the provincial hospital of Bolzano. 

What protective measures have been taken for employees? 
The body temperature of all employees is measured daily before work. If the temperature is above 37.5⁰C, or if they have had contact with an infected person or have been in a risk area in the past 14 days, they will be denied access to the premises. At work they must wear the prescribed protective clothing and receive ongoing training regarding all hygiene and safety measures.

How do the check-in and check-out work?
Check-in and check-out are kept as short as possible. The individual Belvita Leading Wellnesshotels Südtirol will inform you about the exact procedure before arrival and departure.

How are the rooms cleaned after departure?
After each departure, the rooms remain "out of order" for several hours. This is followed by a basic cleaning and disinfection by specially trained cleaning staff.

What happens to rooms in which a sick guest has stayed?
These rooms remain "out of order" for three days and are then disinfected with an ozoniser, which kills viruses.

What hygiene and safety measures have generally been taken?
In cooperation with experienced experts we have developed a detailed cleaning and hygiene protocol. In predefined periods of time we clean and disinfect all public spaces and surfaces that are often touched. At various locations in the hotels you will also find disinfectant dispensers for hand disinfection. Contact the Belvita member hotel of your choice to find out what further measures they have taken.

Are childcare and other leisure activities offered?
Yes, we offer childcare and other leisure activities in small groups, taking into account the current safety regulations and legal framework.

Can playrooms and playgrounds be used?
Yes, in compliance with safety regulations. For reasons of hygiene, however, equipment that is difficult to clean (e.g. ball trampoline, cuddly toys etc.) is not available.

What rules must I observe in the dining room/restaurant?
All Belvita Leading Wellnesshotels Südtirol comply with all legal guidelines and implement additional measures – such as disinfectant dispensers, extension of meal times, disposable utensils, etc. – to guarantee maximum safety. Contact the Belvita member hotel of your choice for detailed information.

Do I have to wear mouth and nose protection in the restaurant/dining room?
You are obliged to wear mouth and nose protection when entering and leaving the room and whenever you are unable to maintain the prescribed distance from other guests. Children under six years of age are not required to wear a mask in Italy. Of course, you are allowed to take your protection off while sitting at the table.

Are indoor pools and saunas open?
Outdoor pools, indoor pools, and saunas are at your disposal under observance of the legal regulations and prescribed distances.

Which rules of conduct currently apply in South Tyrol?
People who do not live in the same household must keep a distance of one metre from each other, both outdoors and indoors. If this is not possible, wearing mouth and nose protection is obligatory – surgical mask, fabric mask, visor, tubular cloth, or scarf.

Can I move freely in South Tyrol? Are museums, castles etc. open?
Your freedom of movement is maintained throughout South Tyrol; you may also use all public transport subject to the safety regulations. Most museums, castles, and sights have been open again since 18 May. The defined safety regulations must also be observed here.

Are bars, restaurants, and shops currently open?
Yes, bars, restaurants, and shops are open again. The prescribed distance regulations apply. In restaurants and bars there may only be as many guests as there are seats available. Reservations are therefore recommended. In shops – with the exception of those with an area of up to 50 square metres – the 1/5 rule (5m² per person) applies. Admission is therefore limited to a maximum number of people and access may be staggered. Hands must be disinfected when entering and leaving shops.

Can I travel on public transport without restrictions?
Yes, subject to the obligation to wear mouth and nose protection on public transport, at stops, and stations. All seats may be occupied, with a distance of one metre between passengers sitting opposite each other. This distance may be reduced for passengers sitting next to each other. Tickets are only available at vending machines and sales outlets. All means of transport are cleaned and disinfected at least once a day.

What safety regulations apply to cable cars?
Mouth and nose protection must be worn in the waiting area as well as in the cabins, and a temperature check is carried out before access. If the body temperature exceeds 37.5°C, access is denied. Disinfecting hands is strongly recommended. All cabins are regularly ventilated and disinfected. The bubbles of chair lifts remain open. Further safety measures are currently being developed for the upcoming winter season.

What measures ensure low infection rates in South Tyrol?
The COVID-19 situation is being continuously monitored by a five-member expert commission. This commission adapts the safety and hygiene regulations to the current situation. The following number has been set up for non-medical or organisational questions: +39 0471 999 999. From Monday to Friday between 9 a.m. and 12.30 noon and 2 to 6 p.m. and on Saturdays between 9.30 a.m. and 12.30 noon and 2 to 6 p.m., advisors are available to provide you with further information.