Fee-good holidays

The summer and autumn holidays in South Tyrol were already booked some time ago. Will the borders be open by then?
Italy opened its borders on 3 June. Since then, entry is possible again for all citizens of the European Union and the Schengen area. There is no longer a quarantine obligation in Italy. For more details on travelling to Italy, please consult the websites of the competent authorities (Ministry of the Interior and Ministry of Foreign Affairs) in your holiday destination.

Can I postpone or cancel my holiday if new entry restrictions are introduced in South Tyrol or in my country of origin?
Both a rebooking of the stay and a cancellation are possible in this case. Please contact the booked hotel directly to find out the exact conditions. You can also convert the deposit into a voucher.

Can I cancel the trip if a close family member falls ill with COVID-19 and I cannot/do not want to travel?
Although the Belvita Leading Wellnesshotels Südtirol have relaxed their cancellation policy during this uncertain period, we still recommend that you take out travel cancellation insurance, which covers the costs in the event of an illness of a relative in the first or second degree.

What measures are taken if a COVID-19 infection occurs in a hotel?
If a suspicious case occurs in the hotel, the person concerned is isolated and the responsible medical service is informed immediately. After evaluating the clinical symptoms, a PCR test is carried out if necessary. The result is available the next day. If the result is positive, an individual decision is made as to the correct procedure. Contact with other hotel guests will be prevented in any case.

What happens if I fall ill with COVID-19 while on holiday?
If flu-like symptoms and/or fever occur, please contact the reception immediately by telephone and stay in your room for the time being to protect other guests. Our staff will contact the dedicated hotline to clarify the further procedure and to prepare all further necessary steps. There is no need to worry, all our staff are excellently trained and know what to do in such a case. We assure you that we will be at your side to help you.

I would like to postpone my planned holiday. Is that possible? Do the prices vary seasonally?
Of course, a postponement of the holiday is possible depending on availability. Please contact the hotel of your choice directly. Together we will find the best solution for you and at the same time we can clarify the price issue.

Is it compulsory to wear a mouth and nose protector in the hotel? If so, in which areas?
In South Tyrol, mouth protection is compulsory in all public areas if the minimum distance of one metre to other people cannot be maintained. It goes without saying that the employees of the Belvita Leading Wellnesshotels Südtirol always wear the masks or visors prescribed by law.

What measures have been taken in the hotel to maintain the safety distances?
The furniture in the public areas of the hotels has been arranged so that the safety distances prescribed by law can always be maintained. Despite the distance, we are at your side with our usual cordiality for an all-round feeling of well-being.

Have special hygiene measures been introduced to prevent the virus from spreading in the hotel?
Hygiene and cleanliness have always been important principles of the Belvita Leading Wellnesshotels Südtirol. In collaboration with leading experts, we have revised our hygiene measures and drawn up detailed cleaning plans to guarantee you maximum safety during your holiday. Our cleaning staff is continuously trained and compliance with the guidelines is regularly checked. 

Where can I get help if I experience symptoms on holiday?
All Belvita member hotels work closely together with a doctor of confidence or the corresponding medical authorities, so that we can provide immediate medical care.

What is the medical care of COVID-19 patients in South Tyrol?
All family doctors are trained in dealing with suspected cases. After the medical authorities have been informed, a nasopharyngeal swab is ordered, which is repeated after 24 hours for confirmation. Pre-trials and isolated areas for COVID-19 patients are available in all hospitals in South Tyrol. Intensive care patients are cared for in the provincial hospital of Bolzano. 

What protective measures have been taken for employees? 
The body temperature of all employees is measured daily before starting work. If the temperature is above 37.5 ⁰C, or if they have had contact with an infected person or have been in a risk area in the past 14 days, they will be denied access. While on duty, they must wear the prescribed protective clothing and receive ongoing training in all hygiene and safety measures.

How do the check-in and check-out work?
Check-in and check-out are kept as short as possible. The individual Belvita Leading Wellnesshotels Südtirol will inform you about the exact procedure before arrival and departure.

How are the rooms cleaned after departure?
After each departure, the rooms remain "out of order" for several hours. This is followed by a basic cleaning and disinfection by specially trained cleaning staff.

What happens to rooms in which a sick guest has stayed?
These rooms remain "out of order" for three days and are then disinfected with an ozoniser, which kills viruses.

What hygiene and safety measures have generally been taken?
In cooperation with experienced experts we have developed a detailed cleaning and hygiene protocol. In predefined periods of time we clean and disinfect all public spaces and surfaces that are often touched. At various locations in the hotels you will also find disinfectant dispensers for hand disinfection. You can find out directly from the Belvita member hotel of your choice what further measures have been taken.

Are childcare and other leisure activities offered?
Yes, we offer childcare and other leisure activities in small groups, taking into account the current safety regulations and legal framework.

Can playrooms and playgrounds be used?
Yes, in compliance with safety regulations. For reasons of hygiene, however, equipment that is difficult to clean (e.g. ball trampoline, cuddly toys etc.) is not available.

What rules must I observe in the dining room/restaurant?
All Belvita Leading Wellnesshotels Südtirol comply with all legal guidelines and implement additional measures, such as disinfectant dispensers, extension of meal times, disposable utensils, etc., to guarantee maximum safety. Details can be obtained directly from the hotel of your choice.

Do I have to wear mouth and nose protection in the restaurant/dining room?
You are obliged to wear mouth and nose protection when entering and leaving the room and whenever you are unable to maintain the prescribed distance from other guests. Children under six years of age are not required to wear a mask in Italy. Of course, you are allowed to take the mouth and nose protector off at the table.

Are indoor pools and saunas open?
Outdoor pools, indoor pools, and saunas are at your disposal under observance of the legal regulations and prescribed distances.

Which rules of conduct currently apply in South Tyrol?
People who do not live in the same household must keep a distance of one metre from each other, both outdoors and indoors. If this is not possible, the wearing of any kind of mouth and nose protection is obligatory – surgical mask, fabric mask, visor, tubular cloth, or scarf.

Can I move freely in South Tyrol? Are museums, castles etc. open?
Your freedom of movement is maintained throughout South Tyrol; you may also use all public transport subject to the safety regulations. Most of the museums, castles, and sights have been open again since 18 May.

Are bars, restaurants, and shops currently open?
Yes, bars, restaurants, and shops are open again. In some cases, there are still limited opening hours in the catering trade.