How do the check-in and check-out work?
Check-in and check-out are kept as short as possible. The individual Belvita Leading Wellnesshotels Südtirol will inform you about the exact procedure before arrival and departure.
How are the rooms cleaned after departure?
After each departure, the rooms remain "out of order" for several hours. This is followed by a basic cleaning and disinfection by specially trained cleaning staff.
What happens to rooms in which a sick guest has stayed?
These rooms remain "out of order" for three days and are then disinfected with an ozoniser, which kills viruses.
What hygiene and safety measures have generally been taken?
In cooperation with experienced experts we have developed a detailed cleaning and hygiene protocol. In predefined periods of time we clean and disinfect all public spaces and surfaces that are often touched. At various locations in the hotels you will also find disinfectant dispensers for hand disinfection. Contact the Belvita member hotel of your choice to find out what further measures they have taken.
Are childcare and other leisure activities offered?
Yes, we offer childcare and other leisure activities in small groups, taking into account the current safety regulations and legal framework.
Can playrooms and playgrounds be used?
Yes, in compliance with safety regulations. For reasons of hygiene, however, equipment that is difficult to clean (e.g. ball trampoline, cuddly toys etc.) is not available.
What rules must I observe in the dining room/restaurant?
All Belvita Leading Wellnesshotels Südtirol comply with all legal guidelines and implement additional measures – such as disinfectant dispensers, extension of meal times, disposable utensils, etc. – to guarantee maximum safety. Contact the Belvita member hotel of your choice for detailed information.
Do I have to wear mouth and nose protection in the restaurant/dining room?
You are obliged to wear mouth and nose protection when entering. Children under six years of age are not required to wear a mask in Italy. Of course, you are allowed to take your protection off while sitting at the table.
Are indoor pools and saunas open?
The hotel’s outdoor pools, indoor pools, and saunas are at your disposal under observance of the legal regulations and prescribed distances. Public pools, thermal centres, fitness studios, and other leisure facilities remain closed until further notice.
Which rules of conduct currently apply in South Tyrol?
People who do not live in the same household must keep a distance of one metre from each other, both outdoors and indoors. Furthermore, wearing any kind of mouth and nose protection is obligatory – surgical mask, fabric mask, visor, tubular cloth, or scarf. Children under the age of 6 do not need to wear mouth and nose protection. Between 10 p.m. and 5 a.m. you may only be out in public for professional or health reasons. A self-declaration must be carried along.
Can I move freely in South Tyrol? Are museums, castles etc. open?
Your freedom of movement is maintained throughout South Tyrol; you may also use all public transport subject to the safety regulations. Please note that currently only 50% of the seats can be occupied. Museums and other cultural institutions and places will remain closed until further notice.
Are bars, restaurants, and shops currently open?
Yes, bars, restaurants and shops are open again since 4 December or 30 November. The general rules on distance apply. In restaurants and bars, no more guests may be present than there are seats. We therefore recommend that you make a reservation before visiting the restaurant. In restaurants and bars, food and drinks may only be served and consumed at the table. All establishments close at 8 p.m. at the latest. In shops there is a maximum of one customer per 10m²; in shops with an area of less than 20m² a maximum of two customers are allowed in at the same time.
Can I travel on public transport without restrictions?
Yes, subject to the obligation to wear mouth and nose protection on public transport, at stops, and stations. Only 50% of the seats may be occupied. This distance may be reduced for passengers sitting next to each other. Tickets are only available at vending machines and sales outlets. All means of transport are cleaned and disinfected at least once a day.
Are the ski resorts already open?
South Tyrol's ski resorts are currently closed, but they are already preparing for the start of the season on 7 January 2021 so that you can enjoy your skiing holiday as soon as possible.
What safety regulations apply to cable cars?
Mouth and nose protection must be worn in the waiting area as well as in the cabins, and a temperature check is carried out before access. If the body temperature exceeds 37.5°C, access is denied. Crowds of people should be avoided. Disinfecting hands is strongly recommended. All cabins are regularly ventilated and disinfected. The bubbles of chair lifts remain open. Further safety measures (e.g. information apps) are currently being developed by the single ski resorts for the upcoming winter season.
What measures ensure low infection rates in South Tyrol?
The COVID-19 situation is being continuously monitored by a five-member expert commission. This commission adapts the safety and hygiene regulations to the current situation. Ongoing testing is expected to further contain the epidemic following the successful completion of mass testing. The following number has been set up for non-medical or organisational questions: +39 0471 999 999. From Monday to Friday between 9 a.m. and 12.30 noon and 2 to 6 p.m. and on Saturdays between 9.30 a.m. and 12.30 noon and 2 to 6 p.m., advisors are available to provide you with further information.