Feel-good holidays

Can I enter South Tyrol without further ado?
Although borders are open, entry to Italy from other EU countries, Switzerland, and the UK is only possible with a negative PCR or antigen test result no older than 48 hours until 21 December 2020. Upon entry, you must also present a self-declaration and register online with the sanitary company. Persons from other Italian regions are currently not allowed to travel to South Tyrol for tourist reasons.
All persons from other EU countries, Switzerland, and the UK who enter the country from 21 December 2020 up to and including 6 January 2021 without good reason (work, study, health) must quarantine for 14 days even with a negative test result. Travelling between regions and leaving Italy is not possible without good reason.
From today's perspective (as of 10 December 2020), entry without restrictions will be possible again from 7 January 2021.

Is it possible to enter the country by public transport?
Regional and long-distance trains as well as long-distance buses run without restrictions according to the timetable.

Do special safety regulations apply in Italy for journeys by private car?
There are no specific regulations if all the occupants live in the same household. If this is not the case, a minimum distance of one metre applies to passengers in private cars. If this cannot be maintained, all occupants must wear mouth and nose protection.

What does the current travel warning of the Robert Koch Institute mean for our planned holiday in South Tyrol?
The Robert Koch Institute issued a travel warning, but not a travel ban. After having stayed in South Tyrol, you have to register on www.einreiseanmeldung.de before your arrival in Germany and carry this registration with you when you enter Germany. Back home, you will have to go into a 10-day quarantine, which can only be ended with a negative test result after the fifth day after your entry at the earliest.

I am an Austrian citizen. Can I spend my holiday in South Tyrol without any further requirements?
The Austrian government is planning to tighten entry regulations from mid-December to 10 January 2021. Accordingly, all persons returning from a risk area (countries with a 14-day incidence higher than 100 per 100,000 inhabitants) must quarantine for ten days. This quarantine ends at the earliest after five days with a negative PCR test result.

As a Swiss citizen, can I spend my holiday in South Tyrol without further requirements?
As things stand today, a holiday in South Tyrol is possible without further conditions until 19 December 2020 and from 7 January 2021.

Can I get tested in South Tyrol?
Even though there are some accommodations, pharmacies and private healthcare facilities in South Tyrol that offer various tests, we recommend that you get tested in your country of origin.

Can I cancel my holiday after the travel warning has been issued?
When in doubt, please contact the hotel of your choice directly. Our host families can provide you with first-hand information and current travel regulations and are very accommodating in view of the current situation. Together you will certainly find the best solution.

In view of the current situation I’m no longer sure whether to book my planned winter holiday. What do you recommend?
You can book your winter holiday without any worries. All our member hotels are flexible and continuously adapt to the current situation. If you have any questions, please feel free to reach out at any time!

Can I postpone or cancel my holiday if new entry restrictions are introduced in South Tyrol or in my country of origin?
Rebooking and cancelling your trip are both possible in this case. Please contact the booked hotel directly to find out the exact conditions. You can also convert your deposit into a voucher.

Can I cancel the trip if a close family member falls ill with COVID-19 and I cannot/do not want to travel?
Although the Belvita Leading Wellnesshotels Südtirol have relaxed their cancellation policy until further notice, we still recommend that you take out travel cancellation insurance, which covers the costs in the event of an illness of a relative in the first or second degree.

What measures are taken if a COVID-19 infection occurs in a hotel?
Different security protocols of the competent authorities apply, depending on the specific case.

What happens if I fall ill with COVID-19 while on holiday?
If flu-like symptoms and/or fever occur, please contact the reception immediately by telephone and stay in your room for the time being to protect other guests. Our staff will contact the dedicated hotline to clarify the further procedure and to prepare all further necessary steps. There is no need to worry, all our staff are excellently trained and know what to do in such a case. We assure you that we will be at your side to help you.

I would like to postpone my planned holiday. Is that possible? Do rates vary seasonally?
Of course, postponing a holiday is possible depending on availability. Please contact the hotel of your choice directly. Together we will find the best solution for you and at the same time we can clarify all questions regarding rates.

Is it compulsory to wear mouth and nose protection in the hotel? If so, in which areas?
In South Tyrol, wearing mouth and nose protection and a minimum distance of one metre to other people is compulsory in all public areas. It goes without saying that the employees of the Belvita Leading Wellnesshotels Südtirol always wear the masks or visors prescribed by law.

What measures have been taken in the hotel to maintain the safety distances?
The furniture in the public areas of the hotels has been arranged so that the safety distances prescribed by law can always be maintained. Despite the distance, we are at your side with our usual cordiality for an all-round feeling of well-being.

Have special hygiene measures been introduced to prevent the virus from spreading in the hotel?
Hygiene and cleanliness have always been important principles of the Belvita Leading Wellnesshotels Südtirol. In collaboration with leading experts, we have revised our hygiene measures and drawn up detailed cleaning plans to guarantee you maximum safety on holiday. Our cleaning staff is continuously trained and compliance with the guidelines is regularly checked. 

Where can I get help if I experience symptoms on holiday?
All Belvita member hotels work closely together with a doctor of confidence or the corresponding medical authorities, so that we can provide immediate medical care.

What does the medical care for COVID-19 patients encompass in South Tyrol?
All family doctors are trained in dealing with suspected cases. After the medical authorities have been informed, a nasopharyngeal swab is ordered, which is repeated after 24 hours for confirmation. Pre-trials and isolated areas for COVID-19 patients are available in all hospitals in South Tyrol. Intensive care patients are cared for in the provincial hospital of Bolzano. 

What protective measures have been taken for employees? 
The body temperature of all employees is measured daily before work. If the temperature is above 37.5⁰C, or if they have had contact with an infected person or have been in a risk area in the past 14 days, they will be denied access to the premises. At work they must wear the prescribed protective clothing and receive ongoing training regarding all hygiene and safety measures.

How do the check-in and check-out work?
Check-in and check-out are kept as short as possible. The individual Belvita Leading Wellnesshotels Südtirol will inform you about the exact procedure before arrival and departure.

How are the rooms cleaned after departure?
After each departure, the rooms remain "out of order" for several hours. This is followed by a basic cleaning and disinfection by specially trained cleaning staff.

What happens to rooms in which a sick guest has stayed?
These rooms remain "out of order" for three days and are then disinfected with an ozoniser, which kills viruses.

What hygiene and safety measures have generally been taken?
In cooperation with experienced experts we have developed a detailed cleaning and hygiene protocol. In predefined periods of time we clean and disinfect all public spaces and surfaces that are often touched. At various locations in the hotels you will also find disinfectant dispensers for hand disinfection. Contact the Belvita member hotel of your choice to find out what further measures they have taken.

Are childcare and other leisure activities offered?
Yes, we offer childcare and other leisure activities in small groups, taking into account the current safety regulations and legal framework.

Can playrooms and playgrounds be used?
Yes, in compliance with safety regulations. For reasons of hygiene, however, equipment that is difficult to clean (e.g. ball trampoline, cuddly toys etc.) is not available.

What rules must I observe in the dining room/restaurant?
All Belvita Leading Wellnesshotels Südtirol comply with all legal guidelines and implement additional measures – such as disinfectant dispensers, extension of meal times, disposable utensils, etc. – to guarantee maximum safety. Contact the Belvita member hotel of your choice for detailed information.

Do I have to wear mouth and nose protection in the restaurant/dining room?
You are obliged to wear mouth and nose protection when entering. Children under six years of age are not required to wear a mask in Italy. Of course, you are allowed to take your protection off while sitting at the table.

Are indoor pools and saunas open?
The hotel’s outdoor pools, indoor pools, and saunas are at your disposal under observance of the legal regulations and prescribed distances. Public pools, thermal centres, fitness studios, and other leisure facilities remain closed until further notice.

Which rules of conduct currently apply in South Tyrol?
People who do not live in the same household must keep a distance of one metre from each other, both outdoors and indoors. Furthermore, wearing any kind of mouth and nose protection is obligatory – surgical mask, fabric mask, visor, tubular cloth, or scarf. Children under the age of 6 do not need to wear mouth and nose protection. Between 10 p.m. and 5 a.m. you may only be out in public for professional or health reasons. A self-declaration must be carried along.

Can I move freely in South Tyrol? Are museums, castles etc. open?
Your freedom of movement is maintained throughout South Tyrol; you may also use all public transport subject to the safety regulations. Please note that currently only 50% of the seats can be occupied. Museums and other cultural institutions and places will remain closed until further notice.

Are bars, restaurants, and shops currently open?
Yes, bars, restaurants and shops are open again since 4 December or 30 November. The general rules on distance apply. In restaurants and bars, no more guests may be present than there are seats. We therefore recommend that you make a reservation before visiting the restaurant. In restaurants and bars, food and drinks may only be served and consumed at the table. All establishments close at 8 p.m. at the latest. In shops there is a maximum of one customer per 10m²; in shops with an area of less than 20m² a maximum of two customers are allowed in at the same time.

Can I travel on public transport without restrictions?
Yes, subject to the obligation to wear mouth and nose protection on public transport, at stops, and stations. Only 50% of the seats may be occupied. This distance may be reduced for passengers sitting next to each other. Tickets are only available at vending machines and sales outlets. All means of transport are cleaned and disinfected at least once a day.

Are the ski resorts already open?
South Tyrol's ski resorts are currently closed, but they are already preparing for the start of the season on 7 January 2021 so that you can enjoy your skiing holiday as soon as possible.

What safety regulations apply to cable cars?
Mouth and nose protection must be worn in the waiting area as well as in the cabins, and a temperature check is carried out before access. If the body temperature exceeds 37.5°C, access is denied. Crowds of people should be avoided.  Disinfecting hands is strongly recommended. All cabins are regularly ventilated and disinfected. The bubbles of chair lifts remain open. Further safety measures (e.g. information apps) are currently being developed by the single ski resorts for the upcoming winter season.

What measures ensure low infection rates in South Tyrol?
The COVID-19 situation is being continuously monitored by a five-member expert commission. This commission adapts the safety and hygiene regulations to the current situation. Ongoing testing is expected to further contain the epidemic following the successful completion of mass testing. The following number has been set up for non-medical or organisational questions: +39 0471 999 999. From Monday to Friday between 9 a.m. and 12.30 noon and 2 to 6 p.m. and on Saturdays between 9.30 a.m. and 12.30 noon and 2 to 6 p.m., advisors are available to provide you with further information.